Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - HCM.

Key Responsibilities

• Respond to customer inquiries with professionalism and urgency
• Participate in the HCM Customer Support phone queue and schedule follow-ups to resolve outstanding issues
• Document communications and complete assigned tasks while engaging in ongoing customer service training

Required Qualifications

• High school diploma or equivalent required
• 2-3 years previous experience in a professional customer-facing business office environment
• Experience with Microsoft Office products
• Ability to multitask and work effectively in a fast-paced environment
• Knowledge of customer service principles and techniques