Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide first-line support for Outfitters and members in a hybrid work environment.

Key Responsibilities

• Serve as the first point of contact for Outfitters via CRM and phone, ensuring timely responses to inquiries
• Provide training and support related to adventure tools and processes, and communicate relevant information to the leadership team
• Facilitate member reservations and assist internal teams with data entry and other projects

Required Qualifications

• Bachelor's degree in business or a related field preferred
• Willingness to work nights and weekends as scheduled
• Proven track record of excellent customer service
• Ability to understand and follow process flows while seeking improvements
• Strong interpersonal skills to build relationships with Outfitters and team members