Customer Support Representative

Job Summary

A company is looking for a Customer Technical Support Representative - Part Time.

Key Responsibilities

• Utilize an electronic ticketing system to assist students and instructors with platform questions and bug reports
• Review and address student/instructor feedback and assist with account and course setup
• Respond to customer inquiries promptly and maintain records of interactions and complaints

Required Qualifications

• Pursuing a degree in Computer Science, Engineering, Math, or a related field
• Knowledge of programming basics in C, C++, Python, Java, MATLAB, and/or Assembly
• Availability for early mornings, afternoons, evenings, and weekends
• Experience with customer service or technical support roles is preferred
• Ability to work collaboratively with colleagues and provide feedback on service processes