Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to handle inquiries and support customers effectively.

Key Responsibilities:

• Respond to and resolve customer support tickets in a timely manner
• Utilize AI chatbot and escalate complex issues when needed
• Conduct same-day video support calls as required

Required Qualifications:

• 2-3 years in a customer support or service role
• Experience with ticketing systems (e.g., Hubspot, Jira, etc.)
• Associate's or bachelor's degree preferred