Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Manage incoming customer calls and follow communication procedures
• Generate sales leads and engage customers by assessing their needs
• Handle customer feedback and complaints, providing solutions and maintaining records of interactions

Required Qualifications

• High School Degree or equivalent
• Two years of prior customer support experience or related position
• Strong computer skills, including MS Office and Google Suite
• Familiarity with CRM systems
• Proficiency in 10-key typing and data entry