Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Contractor).

Key Responsibilities

• Follow Standard Operating Procedures and maintain data accuracy in various software programs
• Document customer interactions and support customer needs through multiple communication platforms
• Collaborate with cross-functional teams to assist in quality investigations and manage sensitive information

Required Qualifications

• 4+ years of professional experience in quality, customer support, or similar roles
• Associates or Bachelor's degree preferred or equivalent work experience
• Experience working with private health/personal information in a regulated environment
• Proficiency in CRM, ERP, and various computer applications
• Ability to work successfully in a fast-paced and repetitive environment