Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Employee Health Insurance).

Key Responsibilities

• Assist potential customers with navigating the online insurance shopping experience and obtaining quotes
• Resolve basic administrative and billing questions for existing customers to ensure quick and thorough responses
• Utilize multiple communication channels to interact with customers and document interactions using support ticketing software

Required Qualifications

• 1-2 years of experience in a customer service or sales role
• Ability to multitask and maintain productivity in a high-volume contact center environment
• Passion for helping people, particularly regarding health-related inquiries
• Familiarity with support ticketing and/or CRM software tools
• Strong desire to assist small businesses with health insurance questions