Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide exceptional product support to customers.

Key Responsibilities

• Engage with customers via phone, email, and chat to provide support and assistance
• Deliver knowledgeable and timely responses to inquiries about the software
• Identify and resolve technical or account-related problems, escalating complex cases as necessary

Required Qualifications

• Minimum of 1-3 years experience in a customer-facing role
• Quick learner with the ability to understand complex software products
• Experience with collaboration tools such as Slack
• Familiarity with ticketing and CRM software, preferably HubSpot
• Ability to manage a high volume of customer interactions efficiently