Customer Support Representative

Job Summary

A company is looking for a Customer Service Representative to provide support for users and clients.

Key Responsibilities

• Respond to customer service inquiries and provide timely, empathetic support
• Troubleshoot and resolve customer issues, collaborating with internal teams as necessary
• Maintain expertise in the platform and assist with onboarding and product updates

Required Qualifications

• 1-3 years of experience in a customer support or customer-facing role, preferably in a SaaS environment
• Strong ability to learn new tools and systems quickly
• Proactive and solution-oriented mindset
• Empathetic and patient approach to customer interactions
• Ability to work independently and collaboratively in a fast-paced environment