Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - Part-time Contractor.

Key Responsibilities:

• Respond to inquiries from schools and educators promptly via email, phone, and text
• Manage and maintain the support inbox, ensuring all queries are handled efficiently
• Monitor the internal communications channel and escalate issues as needed

Required Qualifications:

• Passion for companies with a positive social impact and the education sector
• Experience and/or strong knowledge of the education sector is a big plus
• Background in customer service or customer success is helpful
• Proven ability to manage multiple workflows and prioritize tasks effectively
• Proficiency in Google Suite is beneficial