Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Handle inbound and outbound calls for customer inquiries
• Respond to customer inquiries through various channels, including telephone and email
• Gain knowledge of prescriptions, plans, products, services, and procedures relevant to the Line of Business

Required Qualifications

• 1-2 years of customer service experience, preferably in a call center or related industry
• Ability to work any shift, including weekends and holidays
• Demonstrated internet knowledge and understanding of basic browser settings
• Working knowledge of MS Office applications
• Ability to manage multiple software programs simultaneously