Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - EMEA.

Key Responsibilities

• Responding to customer questions via email, chat, and calls with empathy and clarity
• Educating users about the product and assisting them in achieving their goals
• Collaborating with product and engineering teams to share user insights and troubleshoot issues

Required Qualifications

• 4+ years of experience in customer support, preferably in a SaaS or tech-driven environment
• Advanced English proficiency (C1 or higher) and fluency in Spanish
• Experience using modern support platforms such as Intercom or Zendesk
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Willingness to work flexible hours, including occasional weekend shifts