Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide high-quality support to clients using their platform.

Key Responsibilities

• Learn and maintain a deep understanding of the notification system, including its features and configurations
• Respond promptly and professionally to client inquiries via email, phone, or ticketing system
• Manage, track, and resolve client issues in Jira Service Desk, ensuring accurate documentation of all interactions

Qualifications

• Prior experience using Jira Service Desk (or similar ticketing system) preferred
• 1-3 years of experience in technical support, customer service, or software helpdesk roles
• Strong analytical and troubleshooting skills with a proactive, customer-oriented approach
• Ability to manage multiple tasks and maintain professionalism under pressure
• Knowledge of SaaS, emergency management, or communication systems is a plus