Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative-Escalations.

Key Responsibilities:

• Provide high-quality product support to parents and teachers via chat and email
• Resolve customer inquiries with empathy, clarity, and sound judgment
• Handle complex or sensitive support situations, escalating internally when appropriate

Required Qualifications:

• Experience in K-12 education or related field
• Startup experience is preferred
• Bachelor's degree is a plus
• Background in escalated support or QA of customer interactions
• Technical aptitude or experience supporting software products with complex workflows