Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting
• Answer frequently asked questions and redirect users to appropriate resource material
• Assist cross-functional team members and escalate tickets as appropriate

Required Qualifications

• One to two years experience in customer support for the software industry
• Technical aptitude with experience in databases such as Postgres or MySQL and knowledge of SQL syntax
• Experience with AWS Console, GitHub, and JIRA
• Experience manipulating large data files through Linux command tools
• Bachelor's Degree