Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Triage incoming tickets to determine urgency, categorize them, and gather information for troubleshooting
• Answer frequently asked questions and redirect users to appropriate resources
• Assist cross-functional team members and escalate tickets as necessary

Required Qualifications

• One to two years of experience in customer support within the software industry
• Technical aptitude with experience in databases such as Postgres or MySQL and knowledge of SQL syntax
• Experience with AWS Console, GitHub, and JIRA
• Familiarity with manipulating large data files using Linux command tools
• Bachelor's Degree