Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Multi Channel).

Key Responsibilities

• Assist potential customers with navigating online insurance shopping and obtaining quotes
• Resolve basic administrative and billing questions for existing customers
• Utilize multiple communication channels to document customer interactions and propose solutions

Required Qualifications

• 1-2 years of experience in customer service or sales role
• Highly productive with good multitasking skills
• Passion for helping people, particularly with health-related inquiries
• Able to work in a high-volume contact center environment
• Familiarity with support ticketing and/or CRM software tools