Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide essential support to customers in a remote role.

Key Responsibilities

• Provide multi-channel customer support via email, chat, and phone
• Troubleshoot product issues using Zendesk and Jira, escalating when necessary
• Own customer issues end-to-end, ensuring follow-ups and accurate documentation

Required Qualifications

• Experience with customer support tools, particularly Zendesk; familiarity with Jira is a plus
• Ability to remain calm under pressure and handle frustrated customers
• Strong organizational skills and accountability in managing workload
• Adaptability to learn new workflows and product features quickly
• Experience in a remote work environment, maintaining engagement with a distributed team