Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to join their go-to-market team.

Key Responsibilities

• Build trust with customers by responding quickly and accurately to requests for assistance
• Provide technical support by troubleshooting issues related to the platform via email, phone, or chat
• Enhance user experience by guiding customers through features and functionalities of the platform

Required Qualifications

• 1 - 3 years of customer support experience, preferably in an Enterprise Software as a Service (SaaS) company
• Experience in a high-growth startup environment
• Proven track record of driving customer satisfaction and fostering long-term client relationships
• Ability to take ownership of projects and see them through to completion with minimal oversight
• Familiarity with the integration of merge tags in Microsoft Office applications is desirable