Customer Support Representative

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Feb 24, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Masters

Job Summary

A company is looking for a Freelance Customer Support Representative - US hours.

Key Responsibilities

Triage, answer, and solve incoming customer requests
Investigate, troubleshoot, and coordinate problems with internal stakeholders
Enhance and improve customer support quality and structures

Required Qualifications

Native level English proficiency; German is a plus
At least 2 years of experience in customer support roles in software companies
Strong drive to learn and solve customer problems
Technical knowledge of marketing tools and social media
Advantageous to have a technical background or experience in tech support

COMPLETE JOB DESCRIPTION

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