Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide exceptional service to customers.

Key Responsibilities

• Provide fast and delightful initial responses to customer requests via live chat, email, and phone
• Resolve first-level questions and provide timely expectations related to product issues
• Identify and escalate technical issues to internal stakeholders and report them as needed

Required Qualifications

• Ability to work well in a high-energy, fast-paced, and constantly changing environment
• Strong knowledge about computers, operating systems, and browsers
• Willingness to proactively reach out and assist customers and teammates
• Ability to juggle and triage competing demands between support inquiries and scheduled commitments
• Intelligent, adaptive, and teachable with a determination to improve continually