Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
• Troubleshoot issues and provide step-by-step solutions while documenting customer interactions
• Maintain up-to-date knowledge of company products and services, and contribute to knowledge base articles

Required Qualifications

• High school diploma or equivalent (Bachelor's degree is a plus)
• Previous experience in customer service, support, or helpdesk roles preferred
• Fluency in English
• Ability to work in a fast-paced environment