Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative in Nova Scotia.

Key Responsibilities:

• Respond to inquiries from schools and educators promptly via email, phone, and text
• Manage and maintain the support inbox to ensure all queries are handled efficiently
• Identify trends in queries and recommend process improvements to enhance the school and educator journey

Required Qualifications:

• Passion for companies that have a positive social impact and the education sector
• Experience and/or strong knowledge of the education sector is a plus
• Background in customer service or customer success is helpful
• Proven ability to manage multiple workflows and prioritize tasks effectively
• Proficiency in Google Suite is beneficial