Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative I.

Key Responsibilities

• Serve as the primary point of contact for inbound customer support inquiries via phone and email
• Troubleshoot platform issues and provide clear guidance or escalate to the appropriate team
• Accurately log customer interactions and identify trends to improve product and support services

Required Qualifications

• 1+ years of experience in a customer support role in a SaaS or technology organization
• Familiarity with HubSpot or similar CRM/support ticketing tools
• Ability to work Monday through Friday, 9 AM - 5 PM Eastern Time
• Experience in or with the wholesale distribution or construction industry is a plus
• Strong organizational skills and ability to prioritize competing tasks