Customer Support Representative

Job Summary

A company is looking for an Associate Customer Support Representative to provide primary support to customers using their products and solutions.

Key Responsibilities

• Receives inbound client inquiries via phone, web chat, email, and online ticket
• Creates case logs, establishes resolution time, and follows up on issues
• Troubleshoots software application problems and guides clients to resolution

Qualifications & Requirements

• Associates/Bachelors strongly preferred
• Proficient PC skills, specifically in Windows and iOS environments
• Knowledge of mobile devices (Smartphones/iPads)
• Ability to document and track issues to timely resolution
• 1 year of PC desktop support or technical support experience preferred