Customer Support Representative

Job Summary

A company is looking for an Associate Customer Support Representative.

Key Responsibilities

• Receives and manages inbound client inquiries through various communication channels
• Troubleshoots software issues and guides clients to timely resolutions
• Creates case logs and escalates complex issues as necessary

Qualifications & Requirements

• Associates/Bachelors strongly preferred
• Proficient PC skills in Windows and IOS environments
• Knowledge of mobile devices (Smartphones/iPads)
• 1 year of PC desktop support or technical support experience with client contact preferred
• PC certifications (A+, MCDST or MCST) are a plus