Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative-III to support a newly launched product in its pilot phase.

Key Responsibilities

• Respond to inbound customer inquiries via email and SMS
• Evaluate refund eligibility based on defined policies and time-based criteria
• Track case progress and ensure accurate, timely resolution

Qualifications

• Prior experience in customer support or a similar role
• Proficiency with Google Workspace (Docs, Sheets, Gmail, etc.)
• Availability to work evenings and weekends
• Comfortable working within policy-driven environments and SLAs
• Sound judgment in identifying when to escalate issues