Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Support clients via telephone, email, and online chat with queries and issues
• Keep records of customer interactions and ensure appropriate changes are made to resolve problems
• Prioritize urgent issues and collaborate with internal teams to ensure customer satisfaction

Required Qualifications

• 1+ year of experience in customer support or customer success, preferably in a B2B environment
• Experience with lodging property management software is preferred
• Ability to adapt to changing situations and maintain professionalism during interactions
• Experience with customer support software and project management software is a plus
• A designated area in the home with limited distractions for a home office setup