Customer Support Representative

Job Summary

A company is looking for a Remote Customer Support & Outreach Representative.

Key Responsibilities

• Deliver professional, empathetic service for inbound inquiries and conduct outbound educational outreach to healthcare professionals and community partners
• Triage safety-related calls and ensure proper documentation in CRM systems
• Meet performance metrics and complete additional assigned duties

Qualifications & Experience

• Associate degree in a related field preferred
• Minimum of 2 years of relevant experience preferred
• Experience in healthcare customer service, call center environments, or pharmaceutical detailing is strongly preferred
• Regular and reliable attendance is essential
• Must provide and maintain own equipment that meets specified requirements