Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (East-Coast) to join their growing team.

Key Responsibilities

• Support customers across email, chat, and other channels in a professional manner
• Troubleshoot product issues and work towards efficient resolutions
• Communicate with customer stakeholders and manage expectations effectively

Required Qualifications

• At least 2 years of experience in a SaaS customer support role
• Experience supporting B2B customers in a software environment
• Ability to manage customer issues with professionalism and urgency
• Comfortable working in a fast-moving, high-growth environment
• Able to work East Coast US business hours consistently