Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat
• Manage sample orders, route customer submissions, and perform account updates in Salesforce
• Handle basic customer service tasks and assist with routine administrative tasks

Required Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• Experience in customer service or office setting strongly preferred
• Proficiency with Microsoft Office Suite required
• Experience with Salesforce preferred but not required
• Ability to handle customer inquiries professionally with a customer-centric approach