Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - Tier II.

Key Responsibilities

• Provide prompt, accurate, and friendly customer service
• Respond to customer and vendor inquiries via text, call, tickets, and emails
• Handle escalated customer support concerns and manage relocations and swaps

Required Qualifications

• 2 - 3 years of proven experience in customer support
• Bachelor's degree preferred, but not required
• Experience in a customer-driven remote environment preferred
• Solid technical/computer aptitude, including experience with multi-screen systems
• Familiarity with Salesforce.com or similar CRM systems