Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative in Ireland.

Key Responsibilities

• Provide exceptional support for the company's products to ensure a positive customer experience
• Collaborate with local and global teams to address customer inquiries and issues
• Utilize customer support software and tools to manage and resolve customer requests efficiently

Required Qualifications

• Minimum 2 years of experience in user support for a software/FinTech platform or as a web3/crypto community manager
• Proficiency in using customer support software and tools
• Must be authorized to work in Ireland
• Ability to work weekends with flexibility in weekdays
• Basic understanding of cryptocurrency and blockchain technology is desirable