Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Multi Channel).

Key Responsibilities

• Guide potential customers through the online shopping experience for health insurance
• Resolve administrative and billing questions with urgency and clarity
• Utilize support tools and CRMs to document customer interactions and advocate for product improvements

Required Qualifications

• 1-2 years of experience in a customer-facing role in a remote, startup environment
• Familiarity with support ticketing systems and multitasking across various tools
• A genuine passion for helping people and supporting small business owners
• Ability to work a consistent schedule of 8:30 am - 5:00 pm CST, Monday through Friday