Customer Support Representative

Job Summary

A company is looking for a Customer Support Escalation Representative to handle client inquiries and ensure customer satisfaction.

Key Responsibilities

• Respond to client inquiries via various channels and resolve issues in a timely manner
• Document client interactions and collaborate with internal teams to ensure seamless service delivery
• Ensure compliance with relevant regulations and maintain professionalism in all interactions

Required Qualifications

• High School diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service or client support
• Ability to thrive in a fast-paced, structured work environment
• Comfortable using CRM software and other office technologies
• Must reside in New York State