Customer Support Representative

Job Summary

A company is looking for a Customer Support 2 representative to provide education and assistance to customers while addressing complex inquiries.

Key Responsibilities

• Act as the first point of contact for escalated customer concerns and inquiries
• Utilize in-depth knowledge of products and services to guide customers to appropriate solutions
• Document performance opportunities and assist in coaching customer service representatives

Required Qualifications

• Two to four years of customer service experience in a high-volume environment
• One year of experience taking ACD calls within a call center
• Ability to work any shift, including weekends and holidays
• Demonstrated ability to learn and adapt to new information quickly
• Proficiency in using multiple complex systems to support customer inquiries