Customer Support Representative

Job Summary

A company is looking for a Customer Support 2 representative to provide education and assistance to internal and external customers.

Key Responsibilities

• Act as the first point of contact for complex customer concerns and inquiries
• Utilize in-depth knowledge to guide customers toward solutions and maintain organized correspondence
• Document performance opportunities and assist in complaint monitoring and technical issue identification

Required Qualifications

• Two to four years of customer service experience in a high-volume environment
• One year of experience taking ACD calls in a call center
• Ability to work any shift, including weekends and holidays
• Demonstrated ability to learn and adapt quickly to new information
• Proficiency in using multiple complex systems to support customers