Customer Support Representative

Job Summary

A company is looking for a Customer Support 2 representative.

Key Responsibilities

• Provide education and assistance to internal and external customers with minimal supervision
• Address complex and escalated customer concerns and respond to inquiries via telephone or written communication
• Identify trends and communicate with business partners to suggest corrections or solutions

Required Qualifications and Education

• Two to four years of customer service experience in a high-volume environment
• One year of experience taking ACD calls within a call center
• Ability to work any shift, including weekends and holidays
• Demonstrated ability to work independently and as part of a team
• Experience with multiple complex systems to support customer inquiries