Customer Support Representative

Job Summary

A company is looking for a Flexible Customer Support Representative to join their Customer Support team.

Key Responsibilities

• Support customers by responding to questions and concerns via email and chat, ensuring resolution
• Guide and educate customers on using the platform, sharing best practices and resources
• Collaborate internally by sharing feedback and trends to enhance the customer experience

Required Qualifications

• 1+ years of experience in customer service or a similar role
• Ability to work a consistent part-time schedule with some flexibility
• Comfort working independently in a remote environment
• Familiarity with CRM tools is a plus
• Access to a reliable computer and high-speed internet