Customer Support Representative

Job Summary

A company is looking for a Representative, Support Center.

Key Responsibilities

• Provides service support to members and/or providers through various communication channels
• Conducts surveys related to health assessments and member/provider satisfaction
• Accurately documents member or provider inquiries and follows up on their needs

Required Qualifications

• Up to 1 year of customer service, call center, and/or sales experience or equivalent education
• Data processing experience
• Ability to maintain confidentiality and comply with HIPAA
• Basic proficiency in Microsoft Office suite and applicable software programs
• Ability to establish and maintain positive work relationships with coworkers and customers