Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative in the EST Time Zone (100% remote).

Key Responsibilities

• Monitor and review user-generated content to ensure compliance with guidelines and standards
• Respond to user inquiries and provide excellent customer support through email and phone
• Handle inbound and outbound calls and collaborate with the customer support team to improve processes

Required Qualifications

• Proven experience or educational background in journalism, social sciences, media, or a related discipline
• Previous experience in a customer support or call center role
• Strong understanding of content moderation best practices
• Ability to multi-task, set priorities, and manage time effectively in a remote environment
• Native or proficiency in English (C1)