Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Part-time).

Key Responsibilities

• Responds to customer inquiries promptly and in a clear, friendly manner
• Handles inbound support across multiple channels, including phone, email, and chat
• Uses product knowledge and critical thinking to research and troubleshoot customer issues effectively

Required Qualifications

• High school diploma or equivalent required; bachelor's degree or additional education preferred
• At least 1 year of customer service experience, preferably in software or SaaS support
• Knowledge of Freshdesk or similar ticketing systems preferred
• Comfortable using multiple web-based systems simultaneously
• Reliable with strong time management and accountability