Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide exceptional support and enhance customer experiences.

Key Responsibilities

• Deliver high-quality customer support primarily via live interactions on phone and chat channels
• Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions
• Track and update support tickets and activities in the CRM while collaborating with cross-functional teams

Required Qualifications

• 1 - 3 years of customer support experience
• Experience interacting with a high daily volume of customers by phone, email, and chat
• Experience in a fast-paced startup environment is a plus
• Experience with Zendesk is a plus