Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide high-volume support for contest entrants in a remote setting.

Key Responsibilities

• Provide live customer support for contest entrants via email and live chat using Zendesk and Intercom
• Handle support requests and escalate issues to the appropriate parties
• Monitor for critical site issues and ensure prompt resolution

Required Qualifications

• 2+ years of experience in a customer support or operations role, preferably in sports, tech, or start-ups
• Ability to manage high-stakes, time-sensitive inquiries with professionalism
• Knowledge and enthusiasm for sports, sports gaming, and technology
• Experience with customer support tools like Zendesk and Intercom
• Must be located in the EST, CST, MST, or PST time zones