Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide high-quality support and training for clients using their software products.

Key Responsibilities

• Provide responsive customer support and troubleshoot software-related issues
• Conduct ongoing training for clients on product features and workflows
• Collaborate with sales and product management to relay client feedback and improve support processes

Required Qualifications

• Customer support experience with a record of exceptional service
• Project management experience with the ability to manage competing priorities
• At least 2 years of industry experience in Financial Aid, Scholarships, or HR
• Proficiency in Microsoft Office products, especially Excel
• Strong analytical skills and technical orientation, including troubleshooting experience