Customer Support Representative

Job Summary

Customer Support Representative, a full-time remote position based in Nova Scotia, is responsible for providing exceptional support to schools and educators, managing communication channels, and contributing to process improvements.

Key Responsibilities

• Provide frontline communication and solutions via phone, email, and text
• Manage support inbox and internal channels to ensure prompt query resolution
• Collaborate with US teams to resolve complex issues and document technical problems

Required Qualifications

• Motivated by a mission to support schools and educators
• Ability to thrive in a fast-paced, dynamic environment
• Experience in customer service or success, preferably in a tech-led setting
• Familiarity with support tools like Zendesk, Intercom, or HubSpot
• Background or experience in the education sector is a plus