Customer Support Representative

Job Summary

Customer Support Representative, a full-time remote position responsible for providing comprehensive customer support, troubleshooting issues, and ensuring a seamless experience across virtual care services.

Key Responsibilities

• Serve as the first point of contact for members and clients, delivering customer support with empathy and efficiency
• Manage and maintain assigned work queues, ensuring timely resolution of inquiries and issues
• Document customer interactions and collaborate with internal teams to resolve concerns effectively

Required Qualifications

• Solid understanding of medical terminology and basic healthcare operations
• Familiarity with HIPAA regulations regarding personal health information
• 3-5 years of experience in customer support or technical support
• Prior experience in a call center or medical office setting is preferred
• Completion of some college coursework is a plus