Customer Support Representative

Job Summary

Customer Support Representative, responsible for providing multi-channel support to customers in a remote, full-time role, guiding them through health insurance decisions and resolving inquiries with empathy and efficiency.

Key Responsibilities

• Guide potential customers through the online shopping experience for health insurance
• Resolve administrative and billing questions promptly and effectively
• Document customer interactions using industry-leading support tools

Required Qualifications

• 1 year of high-volume call center experience in a remote, startup environment
• Familiarity with support ticketing systems
• Ability to work a consistent schedule of 8:30 am - 5:00 pm CST, Monday through Friday
• A genuine passion for helping people and supporting small business owners
• Tech-savvy with the ability to multitask across various tools