Customer Support Representative

Job Summary

Providing primary customer support, the full-time Customer Support Representative will assist clients with inquiries and technical issues related to products and solutions, working remotely during assigned shifts between 8am EST and 10pm EST.

Key responsibilities

• Receives and manages inbound client inquiries via phone, web chat, email, and online ticketing systems
• Creates case logs, documents customer information, and escalates complex issues as necessary
• Troubleshoots software problems and guides clients through technical resolutions

Required qualifications

• Associates or Bachelor's degree strongly preferred
• Proficient PC skills, particularly in Windows and iOS environments
• Familiarity with mobile devices such as smartphones and iPads
• Ability to document and track issues to ensure timely resolutions
• One year of experience in PC desktop support or technical support with client contact preferred