Customer Support Representative

Job Summary

To support a growing software company, the full-time Customer Support Representative will handle client inquiries, troubleshoot product-related questions, and provide training via phone, email, and live chat in a remote environment.

Key responsibilities:

• Manage client inquiries by identifying issues and providing effective resolutions
• Document client interactions and issues in Salesforce while maintaining up-to-date product knowledge
• Engage with customers to understand their needs and advocate for solutions

Required qualifications:

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and hardware
• Experience with Salesforce is a plus
• Reliable internet service provider